FAQs
View our most Frequently Asked Questions below. If you need additional assistance, please feel free to reach out.
Frequently Asked Questions
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We are proud to offer UPS and USPS discounted rates for shipping within the USA.
Delivery takes 2-5 business days within the USA.
FREE domestic USA shipping on orders $100+.
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We use a cross border logistics carrier that supports affordable door-to-door delivery using a broad network of carriers with pre-paid duties, taxes and fees.
We aim to ship same business day or next business day.
Delivery to Australia, Canada, and New Zealand
When choosing standard shipping with our cross-border logistics carrier you can expect your package to be delivered +/- 3 weeks from the USA. Expedited shipping is 7-10 days with major carriers such as DHL, UPS, and Fedex.
Delivery to the EU
Many of our products are available to ship directly from within the EU but some are only available from the USA. Duties and taxes are included in your purchase regardless of where it ships from. When shipping from the USA, you can expect your order +/- 2 weeks. Shipments from within the EU will be delivered in 5-7 days.
Delivery to the UK
Products are shipped from the USA. Duties and taxes are included in your purchase. You can expect your order +/- 2 weeks.
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We accept all major credit cards, in addition to Shop Pay, PayPal, Amazon Pay, and Google Pay.
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You have up to 30 days from the date of purchase to complete the return or exchange. Returns received more than 30 days after the date of purchase will not be accepted and will be returned to sender.
We provide free return shipping for all orders returned for store credit. A return shipping fee of $10.00 will be deducted from your refund when requesting a refund. Items must be returned in new condition with all tags and original packaging included. There will be a 20% restock fee for any items returned dirty, traces of animal hair, missing parts of packaging. If item is exceptionally filthy and used and the product is unsellable, a refund will not be issued.
All clearance/closeout items are not eligible for return. We encourage you to carefully examine your products before sending them back and taking some time to wipe them down if necessary as to not incur the restocking fee.
Please see our Return Policy page for further details. You will find the return shipping address on that page.
Reach out to our team with any questions.
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For all locations outside the USA, customers are responsible for return shipping.
You have up to 30 days from the date of purchase to complete the return or exchange. Returns received more than 30 days after the date of purchase will not be accepted and will be returned to sender.
Items must be returned in new condition with all tags and original packaging included. There will be a 20% restock fee for any items returned dirty, traces of animal hair, missing parts of packaging. If item is exceptionally filthy and used and the product is unsellable, a refund will not be issued.
All clearance/closeout items are not eligible for return. We encourage you to carefully examine your products before sending them back and taking some time to wipe them down if necessary as to not incur the restocking fee.
Please see our Return Policy page for further details. You will find the return shipping addresses listed on that page.
Reach out to our team with any questions.
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Please reference specific product pages for details. If you have further question, feel free to reach out to our team.
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You will be emailed a receipt. Please check your SPAM folder. Thank you for your order!