Return Policy

Want to Start a Return?

Start below based on your location. USA customers can initiate returns online.

USA Orders

30-Day Window Free Return Shipping for Store Credit
  • For items returned within 30 days of purchase, you'll have a choice between receiving a refund or store credit.
  • Free return shipping when you choose store credit.
  • Requesting a refund? A $10 return shipping fee is deducted from the refund.
  • Items must be in re-sellable condition with all tags and original packaging.
  • 20% restock fee applies if items are dirty, have animal hair, or have missing packaging/parts. If the product is unsellable (excessively used/dirty), a refund will not be issued. Please make every effort to clean your items to get your full refund and avoid the 20% restocking fee.
  • Clearance/closeout items are not eligible for return.
Start USA Return

Missing, damaged, defective, or incorrect item?
Contact customersupport@ridecorrectconnect.com or 910-638-4635 within 10 days of delivery.

United Kingdom Orders

Customer Pays Return Postage

Please return to the UK address below.

Return To (UK):
Correct Connect
53 Leigh Rd
Holt
Wiltshire
BA14 6PW
  • You have up to 30 days from the date of purchase to complete a return.
  • Customer pays for return postage.
  • Customer can elect to receive store credit or a refund to their method of payment.
  • Items must be in re-sellable condition with all tags and original packaging.
  • 20% restock fee applies if items are dirty, have animal hair, or have missing packaging/parts. If the product is unsellable (excessively used/dirty), a refund will not be issued. Please make every effort to clean your items to get your full refund and avoid the 20% restocking fee.
  • Clearance/closeout items are not eligible for return.

Need help? Email customersupport@ridecorrectconnect.com.

International (Non-UK) Orders

Customers Are Not Eligible For Returns

At this time, due to the new de minimus rule for small incoming packages into the USA, returns and exchanges are no longer available outside the USA and UK.

Because of this, if you're unsure about sizing, fit, or functionality, please reach out to us before placing your order.

Need assistance? Email customersupport@ridecorrectconnect.com.

Having Trouble Using a Product?

We’re happy to help with fit or use questions. Email customersupport@ridecorrectconnect.com or call 910-638-4635.

Holiday Return Policy

Purchases made from 11/15/25–12/25/25 are returnable until 1/31/26 within the continental USA.

Questions?

Email customersupport@ridecorrectconnect.com or call 910-638-4635.